Tuesday, May 27, 2008

No mas Baby Crib!

We found out that the awesome baby crib that we had registered for Baby Tam is no longer available on our Babies R Us registry today. Eagered to find out what had happened, I called our local Babies R Us store and was told that the manufacturer had placed a STOP SALE on the Jardine line and to have the product removed from the sales floor until further notice. The kind gentlemen tried to comfort me by saying that the situation could've been worse and that there could've been a product recall issued for the crib instead! He then provided me with a 1-800 number to inquire for further details.

I dialed the 1-800 number and was told by the rep that it was NOT they (the manufacturer) that had issued the STOP SALE, but Babies R Us headquarters themselves for a "inventory line production safety overview". Unfortunately, that was all the information he could provide and advised that I call Babies R Us myself.

Determined to get to the bottom of this mess, I googled for a number to Babies R Us headquarters and was placed on hold. Finally,

after talking to the operator, I was transferred to the voicemail box of a lady in the Babies R Us division where I left a voice message for her to call back. [Note: it has been 7+ hours since I left the VM and I have yet to receive a call back]

My experience have taught me not to wait for a call back, so I googled for some more numbers at Babies R Us. This time, this rep denied that Babies R Us was responsible for the STOP SALE and that it was the manufacturer who had issued it. What a bunch of he said / she said!!! Anyhow, he provided with another number to call for further information.

I dialed the new number and instead of being placed on hold, I was actually on the line with a live person!!! Woohoo! Unfortunately, the rep was unable to provide any further information other than the fact that this is a normal practice and that products are periodically pulled from the sales floor for safety investigations, which may last anywhere from 2 to 6 weeks! I explained my predicament to her -- the fact that we had already purchased the diaper changing table and threw away the box, but needed to purchase the matching crib to complete the nursery! -- and not to mention that I'm only 7 weeks shy of my D-DAY!!! The rep was sympathetic towards my situation and suggested that I keep my receipt for the diaper changing table and that I may want to consider looking for a different crib instead! Yuck!!!! Frown


Granted, that we will become "elite" members of the Babies R Us "club" in the months/years to come, I'm really not looking forward to shopping around for another crib/diaper changing set after spending months to find a set that we both really liked! Yell